Hiring Managers | Working Stiffed

When Your Manager is too Busy to Manage

You just started a new job and you discovered that your manager is too busy to manage; they’re not available to provide you with any sort of orientation, thorough understanding of the expectations they have of you or the resources you need to achieve those expectations. Sound familiar?

We hear it in every job interview: hiring managers say they’re looking for a “self-starter” who can “jump in” and “run with the ball.” We should run… for the nearest exit, but how many of us can afford to these days? “Self-starter” terminology is the calling card of a “drive-by” manager who will have zero time for you from day one, but who’ll expect you to hit it out of the park while blindfolded.

You’ll spend too much time hunting them down to get clarity or direction on a project; sometimes you’ll need to catch them on the way to the bathroom, and they’ll wave you off by telling you to look for stuff on a network drive filled with hundreds of mysteriously labeled folders or the company’s poorly designed intranet site, which has limited search capabilities.

Sometimes, they’ll tell you to reach out to “Jack” or “Cindy”…and neglect to tell you their last name or function. This is how EVERY major company in the U.S. runs these days.

Often, there isn’t even someone on your “team” who can provide you with any guidance in your manager’s absence. I remember when companies filled departments with people who served a specific function. Today’s masters of the universe assign one person to handle the workload of three or more people. That’s why the corridors of Corporate America are filled with bleary-eyed zombies who frequently miss lunch and subsist on 10 hours of sleep a week. It’s a wonder any organization can run at all.

Limited or non-existent support personnel are not the byproduct of the wonders of technology; they’re the result of bipolar leadership enamored with achieving “economies of scale;” translation: if they hire fewer people, they get to keep most of the money. And they do.

Data from annual filings with the Securities and Exchange Commission (SEC) found that in 2014, senior executives made 949 times more money than the average worker; a far greater margin than the 271:1 ratio the Economic Policy Institute reported last month. How far have we fallen? Fifty years ago, the ratio was only 50:1.

Dis-organization Structure

You may have noticed that your company has a boatload of executives who make fat salaries and either do nothing at all, or they spend their days behind closed doors with other senior management/executive colleagues reviewing PowerPoints of plans or strategies that will never be implemented (either because of lack of funds or because other priorities emerged to make that priority obsolete before they broke for lunch).

Sometimes, they’ll forget to tell the minions putting in late nights and weekends working on the now-obsolete priority project that it’s been scrapped until days (and many work hours) later.

Most mid-sized or large organizations have a C-suite Chief “Something-or-other” Officer who reports to the CEO. The unpopular member or idiot of the C-suite bunch is undermined with a “non-C” title of executive vice president; reporting into the ruling classless are too many senior vice presidents, vice presidents, assistant vice presidents and directors—this is where all the “Game of Thrones”-like activity takes place.

While the execs indulge in leadership turf wars and useless, daylong meetings, the managers, specialists or coordinators (who are excluded from the Big Dog huddles) handle the day-to-day activities that keep the lights on, despite not being involved in any key decision-making discussions.

This would all be laugh-out-loud funny if wasn’t so physically, emotionally and, yes, fiscally detrimental to the well-being of all employees. C-suite wannabees are so caught up in the politics of managing up and jockeying for position that they don’t lead their employee(s) or keep them up to speed on important company- or industry-related issues; often, worker bees get their company information from external media sources.

But somehow, they are expected to know all and to deliver on a moment’s notice. Sometimes, you’ll get a call or email at some ungodly hour of the night or on the weekend with an “urgent” request to handle something in an hour that would ordinarily take a week.

The odds are good that your boss received the information or request more than a week earlier, but they just got around to opening the email…or they knew about it, but were so busy with other “priorities” that it fell through the cracks and now they’ve made it your monkey at (literally) the eleventh hour. Obviously, you should have been included in the meetings on the issue.

Dysfunction Junction

At some point after a couple of months on the job, your drive-by manager may become inpatient with having to “micromanage” you, because you run everything past them before sharing it with high level stakeholders. Because of their lack of sleep, they forget that the week before they told you to run everything past them. How do you manage sleep-deprived, malnourished, overwork-related psychosis? And how can you not be paranoid that your contributions might be off the mark?

Should you point out to your boss that they are habitually unavailable to provide appropriate guidance to help you get to the level where you can feel comfortable with your output, or do you shut up, wing it and hope you get it right? Lose-lose. If you miss the mark too often, you’re out of a job. And if you tell your boss he or she is a lousy manager, you’re out of a job.

What happened to “working smarter?” It seemed to begin its slide into oblivion around the 2008 financial collapse, and now it looks like they finally slapped the toe tag on it. That’s too bad.

I recall when a well-staffed team led by a capable director got things done quickly and efficiently. Companies that are top-heavy with low- or unproductive executives, drive-by managers and one or two disconnected worker bees are spending a whole lot of money to yield little or nothing in return. We’re not overachieving; we’re just overworked…and overdue for smarter, focused and attentive leadership.

The three biggest lies in the world are: “the check is in the mail,” “I’m from the government and I’m here to help” and when recruiters tell you “we’ll get back to you.”The dehumanizing recruiting practices that recruiters and/or human resources (HR) professionals employ these days are downright reptilian in nature. Now that the gig economy has produced an endless supply of desperate job seekers, job applicants are disposable.

Call me...maybe??? Not reptilian recruiters — Call me…maybe??? Don’t expect a response from a reptilian recruiter.

I addressed this unfortunate trend in my first post for this blog last year and it looks as if things have gotten even worse. It doesn’t matter if you do a preliminary phone interview or if you’re called back for multiple face-to-face interviews and are a runner-up for a position, the odds that a recruiter or HR contact will get back to you if you aren’t chosen for a job are slim to none. And don’t even think about asking for feedback as to why you weren’t hired; they can’t be bothered.

I had an experience with Deutsche Bank a while back that made my blood boil. Their recruiter found me on LinkedIn and, after a preliminary phone interview went well, I was asked to come in for a face-to-face interview with a handful of people who interacted with the position they sought to fill.

I was asked to come in two more times to meet more people and then…nothing…no call or email thanking me for my time and informing me that they hired someone else. After getting the big rush, I found myself getting the bum’s rush.

I emailed the recruiter weeks later and got a curt response saying that I didn’t get the job (which I already knew), and she completely ignored my request for feedback; I wanted to know why, after being brought in numerous times to meet an army of people, I wasn’t chosen.

That feedback can be helpful when interviewing for future positions. This was a courtesy that HR recruiters (back when they were known as personnel department staff) readily provided. Besides, I didn’t even apply for the job; they sought me out, so how dare they blow me off?

I went out of my way to accommodate them, despite the expense involved with multiple interviews (commuting, wardrobe, portfolio material, etc.). You can barely afford these expenses when you’re unemployed.

Return to sender: applicant unknown

More recently, I was contacted by a former employer who seemed eager to bring me back into the fold; I had had some success with the company a few years back and still had some friends there, so I was excited about the possibility of going back. After a phone interview that went well, the hiring manager seemed eager for me to come in the very next day for a face-to-face interview with his VP.

Inevitably, he couldn’t make it happen, because they were planning to leave on a two week tour of the company’s facilities the day after and they were super busy. I wasn’t surprised they couldn’t make the meeting happen, but I assumed we would reconnect when they returned.

It’s been five weeks and I’m still waiting. I sent the hiring manager a LinkedIn message more than a week ago and he hasn’t responded. I have no idea if they decided not to fill the job (it was a newly created position), or if someone internally didn’t want to rehire me or if they found someone cheaper. At this point, I guess I’ll never know.

This scenario plays out over and over. I’m at the point where I don’t trust any “good” interviews anymore. I’m not alone; my friends tell me they are experiencing this phenomena, as well. There’s simply no follow-through anymore. If you aren’t selected for a job, you’re expected to just vaporize, no questions asked.

You can get whiplash from this type of interaction. No wonder record numbers of people have stopped looking for work; who has the stomach for this type of abuse? When you lose your job and struggle to find work, you’re already operating with a diminished self-esteem. Being disposed of in such an inhumane manner can destroy what little mojo you have left.

A message to recruiters

Here’s the thing: it’s not okay. So what if you have hundreds of candidates to choose from? Your Applicant Tracking System (ATS) bots do most of the work for you, anyway. If you reach out to a handful of prospects and take up their time (and money) with phone, Skype or in-person interviews, your job doesn’t end if the hiring manager doesn’t choose them for the job.

Call or email them and let them know they didn’t get the job and, if possible, why. It’s not that hard to do, or time consuming…and it’s the right thing to do. Karma can be a bitch, you know. And in this gig economy, if this is how you roll, it’s highly likely that someday soon you will be the one waiting for a call or email that will never come.

A lot is written about the trendy, flexible perks of the gig economy. Sure, it can be “liberating,” if you have a husband or wife who is a high-powered lawyer or doctor and you can “gig” with abandon between sessions of binge-watching “Orange is the New Black,” but for those of us in single-income households, these new “alternative work arrangements” are nothing short of a nightmare that keeps us on the constant brink of financial disaster.

The gig economy is even harder on people over 50; we’re less likely to be able to slide into consecutive contract positions as effortlessly as workers who are in their 20s or 30s.

Last week, my latest “gig” ended prematurely, because the multi-billion dollar medical device company that had hired me just three months earlier decided to dump all the contractors in my business unit. This was the “first wave” of their third reorg in six months.

This was supposed to be a one year assignment…so much for honoring our contract. I didn’t see this one coming, because several managers had sent my manager unsolicited compliments about my work and I really liked it there.

I actually thought I had a shot of staying on and eventually becoming an FTE (full-time employee). My hiring manager even dangled that possibility during my interview. Huh…foolish mortal. At the end of the day, I was just another anonymous blip on some overcompensated executive’s spreadsheet.

Health care or wealth care?

This scenario was déjà vu all over again for me; the gig I had before this one — this time with a multi-million dollar health care system that is owned by a multi-billion dollar global chemical company (chew on that alliance for a while) — ended exactly the same way after only four months. Again, I was told this was a one year assignment, and again, I was caught under the wheels of a budget-cutting reorg.

It’s not just small- or medium-sized budget-conscious businesses that treat their workforce like the girlfriend they like to sleep with but will never marry, its billion dollar health care conglomerates, and equally flush Wall Street and Silicon Valley mega-employers.

If they can’t afford to hire people at a decent wage and provide benefits, who can? Of course they can; they just don’t. And they have our government’s blessing to treat us like disposable napkins…wipe and toss.

After a lifetime of steady, salaried middle-management employment, it’s hard to find yourself unprotected as an independent contractor. Gone are jobs that pay a living wage that increase with time for work well done, humane work hours, job security, health insurance, pensions and other traditional benefits.

We no longer have rights or unions to protect us and keep us steadily employed. In fact, the globalist-owned media has been waging a successful propaganda campaign to demonize unions for years, while our politicians (beginning with Ronald Reagan) have been simultaneously gutting the rights of unions and union members.

This is a tragedy, especially since gig workers can go weeks (or months) without work and we live in fear of getting sick or injured, because if we can’t work, we can’t earn money. Frankly, I could use a strong union right about now.

And when we do find work, it’s usually through temp agencies we’ve never heard of (some are offshore). They place us and pay us (while taking a piece of every hour we work). All we can do is hope that, since they have our social security number and all of our proprietary information, that they don’t sell our identity to some cyber criminal or exploit it themselves.

What’s to stop them? I’m not aware of any protections in place. Again, this is not a priority for our “representatives” in government.

The curse of NAFTA

The table was set for our growing transient workforce with the passage of NAFTA (the North American Free Trade Agreement). We have Bill, and yes, Hillary Clinton to thank for this travesty. NAFTA gave greedy corporate chieftains access to unlimited cheap, offshore labor and officially placed the middle class American worker on the extinction list.

The post-NAFTA war against the middle class began when companies started getting rid of our pensions; phase two involved outsourcing tech support and customer service to countries that provided cheap offshore labor for U.S.-based companies.

Eventually, with the assistance of bought-off members of Congress, greedy corporate titans started bringing in foreign workers through H1-B visas. The rationale was that there weren’t enough qualified people in this country to fill the many “jobs” they were creating.

This is a lie, as the recent Disney IT employee fiasco proves (they let go of their U.S. IT team, imported foreign workers to fill the positions at lower wages, and forced the displaced workers to train their replacements or forfeit their severance packages).

Other companies have, and continue, to follow Disney’s example. Mainstream media has (surprisingly) covered this issue, and still not a peep from Congress or Obama.

Elizabeth Warren did recently mention the need to address this issue, but to date, she hasn’t introduced any legislation to remedy the situation, so who cares what she thinks? She’s paid to fix these things. So, get to steppin’ Betty.

To make things worse, our taxes are used to provide these companies with subsidies. So, essentially, we’re paying for our own funeral.

More than half of all jobs created since 1995 were non-standard jobs, which include part-time workers, contract workers or self-employed people, according to a report published in May 2015 by the Organization for Economic Cooperation and Development (OECD).

While our politicians hammer us with wedge issues like gun control, whine endlessly about the “humanitarian” need to let in an an endless stream of unvetted refugees and pat themselves on the the back for enforcing the “Dreamer Act,” they ignore the plight of their constituents, the American worker.

The American middle class is dying, and while Congress and Obama administer the last rites, it’s becoming obvious that there won’t be anyone left to attend the funeral.

At my most recent “gig,” I worked with some people who had been employed for anywhere from six to 18 years. The only three people “hired” within the past year, including me, were contractors…not one FTE.

One of the “vested” employees often griped about the threat of her bonus being sub-par this year. She knew that I had a solid career as a salaried management employee until recently and that, despite being good at my job, I couldn’t find a similar role in this economy.

She sympathized with my circumstances, but I could tell she didn’t think she was at risk of experiencing a similar fate…after all, what happened to me only happened to “other” people, not her. I wish I could tell her that she’s right, but I know better. The reality is that if we all don’t push our representative to fix this now, my gig worker misery will have a whole lotta company soon.

It’s become obvious to me that the mission statement of most mid- or large-sized companies in the U.S. is : “Know the price of everything and the value of nothing.” How else to explain the epidemic of underemployed and unemployed people over 40?

A Business Journal contributing writer recently explained why companies don’t want to hire people over 40. Below are the reasons he was given by people who hire:

If they hire an experienced, mature worker at a salary that is clearly below what he/she should earn (should being the operative word here) they’ll be gone as soon as something better comes along

Working Stiffed response: So…pay them what they should earn…duh! How much money do companies lose because of the sometimes expensive mistakes made be less experienced, “cheaper” employees? Besides, wouldn’t it make more sense to have a few mature, experienced workers around who can mentor younger talent?

For that matter, what should companies expect if they underpay anyone, young or old? Do they think people will stick around for the pleasure of their manager’s company or to admire how effectively the CEO spends all the money he/she gets to keep by underpaying their employees??? Good luck with that.

If an experienced, mature worker accepts a lower salary than he/she should be earning (should…there’s that word again) there’s probably something wrong with him/her

Working Stiffed response: There is something wrong with unemployed mature workers; they are out of work for no good reason. I’d argue that there is really something wrong with short-nearsighted hiring managers and business owners who leave valuable talent at the interview table because of greed and ageism.

Job candidates over 40 who don’t get the job may sue for age discrimination

Working Stiffed response: And they should, if that is the only reason they are not being considered for the job, but the reality is they probably won’t sue you. In an environment where unions are routinely demonized and destroyed, few workers expect to find a sympathetic ear in the courts (and recent regulations have only reinforced employer-favored outcomes).

Besides, such an action would dash any hope of finding work, and finding a job when you’re over 40 is hard enough without having a failed age discrimination lawsuit to contend with during interviews.

Companies want someone who will stay for a while, and someone over 40 might retire sooner than they want

Working Stiffed response: As best as I can tell, most companies don’t want people to stick around, unless they’re young, cheap and don’t screw up too much. If a business is sincerely looking for long-term employees, they should prefer generation-Xers and baby boomers; they are more inclined to stick around and work hard, if they can land a decent job where they are appreciated.

Most millennials will tell you that they are not obsessed with money and they also don’t want to spend up to 80 hours a week trapped in an office. Thanks to all the zombie, vampire and doomsday scenario entertainment they grew up with, many are focused on having as many invigorating life experiences as they can before the zombie apocalypse, so good luck with your youth-focused succession planning, Mr. or Ms. Hiring Manager.

Besides, who can afford to retire these days? I swear I saw a former VP I worked with bagging groceries at Publix the other day.

Workers over 40 are too set in their ways

Working Stiffed response: Not necessarily; we’re just used to doing things the right way. What some people call “set in their ways” others call avoiding mistakes learned through trial and error. But don’t worry; we have the maturity to sit on the sidelines and let the young guns try out “awesome” out-of-the-box ideas, even if we know these sparks of innovation will turn into a waste of time and money.

The value of workers over 40

I’m sure the writer of the Business Article meant well; after all he was trying to sell the virtues of hiring mature employees. Unfortunately, the emphasis of the article was to inform companies that they have an opportunity to benefit from hiring experienced older workers at any crap salary they choose by exploiting the fact that many are now broke and desperate after being forced out of the workforce. It’s hard to appreciate such support when your alleged sole virtue is that you’re a bargain who should be fished out of the clearance bin.

Instead of focusing on the reasons to avoid hiring experienced workers, let’s look at the benefits of hiring qualified people over 40 (and, no, saving money by underpaying them isn’t a sound strategy):

If you pay us what we’re worth, we will likely MORE than earn our salary

We’ve already learned from our mistakes, so we won’t make them on your dime. Plus, we can hit the ground running and we’re more likely to have the emotional maturity needed to build relationships with stakeholders and to work well with others (that go-getter ego a lot of young managers have often works against getting the job done efficiently or effectively).

If you hire us at a salary worthy of our experience, you’re also likely to get a hard worker who is less likely to jump to another opportunity

Young people know that the only way they are going boost their pay is by jumping to other companies. And if they’re valued at one company, the odds are they’ll be appealing to another company…maybe even a competitor.

A mature employee is more likely to keep their wisdom and hard work ethic around longer, especially if they are paid what they are worth and are appreciated, because they know their job jumping days are behind them.

You need experienced workers to mentor your young talent

When I entered the white collar workforce after graduating from college, I had the benefit of working in a fully staffed department (back before “economies of scale” shrunk every operation to the bone). I learned a lot from my older, experienced coworkers. I don’t think I would have become as skilled in my field without their guidance.

If you have several employees, it’s a good idea to have at least one seasoned veteran to show them the ropes. And if you have limited resources for staffing, you probably don’t have the budget for costly trial and error, so if it comes down to hiring young and cheap or shelling out a little more for an experienced over 40 worker, you’re better off erring on the side of experience.

You get what you pay for

The last year I was employed as a full-time marketing manager, I generated more than 30 times my salary in revenue for my company. When I lost my position after my company was acquired by a competitor, my job was eliminated in favor of the acquiring company’s young, inexperienced manager.

Because she had little hands-on experience, in the year following my departure, she spent more than four times her salary on outside firms and consultants (which I never needed to do); and not only could she not replicate the success I achieved during my tenure with the company, but she allowed the leads and momentum I was building to evaporate.

In the four years since my departure, several former colleagues told me that the company’s marketing efforts are failing miserably, even as they keep adding more young marketing executives.

So, to all the hiring managers and business owners out there, I say keep hiring (and underpaying) inexperienced talent at your own risk. Sure, youthful innovation has it’s place, but so does experience. And the money you save in salary now may end up costing you your job or hurting your business tomorrow.

Category: hiring managers

When Your Manager is too Busy to Manage

Disposable Job Applicants: Today’s Dehumanizing Recruiting Practices

A Casualty of the Gig Economy: My Life in the Brave New Workplace

Overqualified and Over 40: You Don’t Get What You Don’t Pay For