Recruiters | Working Stiffed

The three biggest lies in the world are: “the check is in the mail,” “I’m from the government and I’m here to help” and when recruiters tell you “we’ll get back to you.”The dehumanizing recruiting practices that recruiters and/or human resources (HR) professionals employ these days are downright reptilian in nature. Now that the gig economy has produced an endless supply of desperate job seekers, job applicants are disposable.

Call me...maybe??? Not reptilian recruiters — Call me…maybe??? Don’t expect a response from a reptilian recruiter.

I addressed this unfortunate trend in my first post for this blog last year and it looks as if things have gotten even worse. It doesn’t matter if you do a preliminary phone interview or if you’re called back for multiple face-to-face interviews and are a runner-up for a position, the odds that a recruiter or HR contact will get back to you if you aren’t chosen for a job are slim to none. And don’t even think about asking for feedback as to why you weren’t hired; they can’t be bothered.

I had an experience with Deutsche Bank a while back that made my blood boil. Their recruiter found me on LinkedIn and, after a preliminary phone interview went well, I was asked to come in for a face-to-face interview with a handful of people who interacted with the position they sought to fill.

I was asked to come in two more times to meet more people and then…nothing…no call or email thanking me for my time and informing me that they hired someone else. After getting the big rush, I found myself getting the bum’s rush.

I emailed the recruiter weeks later and got a curt response saying that I didn’t get the job (which I already knew), and she completely ignored my request for feedback; I wanted to know why, after being brought in numerous times to meet an army of people, I wasn’t chosen.

That feedback can be helpful when interviewing for future positions. This was a courtesy that HR recruiters (back when they were known as personnel department staff) readily provided. Besides, I didn’t even apply for the job; they sought me out, so how dare they blow me off?

I went out of my way to accommodate them, despite the expense involved with multiple interviews (commuting, wardrobe, portfolio material, etc.). You can barely afford these expenses when you’re unemployed.

Return to sender: applicant unknown

More recently, I was contacted by a former employer who seemed eager to bring me back into the fold; I had had some success with the company a few years back and still had some friends there, so I was excited about the possibility of going back. After a phone interview that went well, the hiring manager seemed eager for me to come in the very next day for a face-to-face interview with his VP.

Inevitably, he couldn’t make it happen, because they were planning to leave on a two week tour of the company’s facilities the day after and they were super busy. I wasn’t surprised they couldn’t make the meeting happen, but I assumed we would reconnect when they returned.

It’s been five weeks and I’m still waiting. I sent the hiring manager a LinkedIn message more than a week ago and he hasn’t responded. I have no idea if they decided not to fill the job (it was a newly created position), or if someone internally didn’t want to rehire me or if they found someone cheaper. At this point, I guess I’ll never know.

This scenario plays out over and over. I’m at the point where I don’t trust any “good” interviews anymore. I’m not alone; my friends tell me they are experiencing this phenomena, as well. There’s simply no follow-through anymore. If you aren’t selected for a job, you’re expected to just vaporize, no questions asked.

You can get whiplash from this type of interaction. No wonder record numbers of people have stopped looking for work; who has the stomach for this type of abuse? When you lose your job and struggle to find work, you’re already operating with a diminished self-esteem. Being disposed of in such an inhumane manner can destroy what little mojo you have left.

A message to recruiters

Here’s the thing: it’s not okay. So what if you have hundreds of candidates to choose from? Your Applicant Tracking System (ATS) bots do most of the work for you, anyway. If you reach out to a handful of prospects and take up their time (and money) with phone, Skype or in-person interviews, your job doesn’t end if the hiring manager doesn’t choose them for the job.

Call or email them and let them know they didn’t get the job and, if possible, why. It’s not that hard to do, or time consuming…and it’s the right thing to do. Karma can be a bitch, you know. And in this gig economy, if this is how you roll, it’s highly likely that someday soon you will be the one waiting for a call or email that will never come.

American workers are not feeling the love. A lack of job security, combined with increasing responsibilities (and fewer resources) has resulted in exhaustion, low morale, lack of motivation and (drum roll please)…lower productivity.

The U.S. Department of Labor said last Tuesday, that productivity fell 0.5 percent in the second quarter of 2016, while labor costs rose by 2 percent. U.S. worker productivity has been weak for the past five years and stands at 1.2 percent, less than half of what it was before the 2007 recession, when it was at 2.6 percent.

Many economists say Americans are working more to create less, because workers have outgrown existing technology. As a result, we can expect “restraining” of wage growth and more layoffs. And so the epidemic of myopic economics continues.

Don’t these geniuses realize that reducing financial incentives and increasing employee workloads as the result of layoffs will only drive productivity down further? These “experts” may know the price of everything, but they know the value of nothing.

U.S. workers today are routinely being pushed to their mental and physical breaking points. Workplaces are toxic work environments staffed by people either in the midst of a psychotic break or on the brink of one. The stench of fear and uncertainty lingers in every cubicle, assembly line, water cooler, coffeemaker and non-subsidized vending machine.

It doesn’t help that employers like Disney, Toys ‘R Us, Xerox, Pfizer, and Microsoft are turning to “insourcing” of H1-B visa workers in order to lower their payroll costs, despite posting record earnings…and then they force their poor displaced American employees to train their “guest” worker replacements or forfeit their severance.

Corporate Hunger Games?

As an unwilling participant of the gig economy, I’ve been flitting in and out of different corporate offices for the past four years. The mass psychosis and/or post-traumatic stress disorder (PTSD) I see is alarming, but not surprising.

When you experience three or four (or more) reorgs a year and know that on any given day you could walk into work and be handed a severance package, even if you’ve been a rock star employee (damn those surprise mergers!), it’s bound to damage your psyche to some extent at some point. And at the end of the day, you become aware that there is no “i” in team, but there is one in “survive.”

This past year, I’ve had two assignments where the person responsible for training me held back information I needed to know in order to do my job. Both women were overworked and clearly needed my help, so I can only conclude that they felt that if I knew as much as they did, they wouldn’t survive the next reorg.

They obviously felt it was safer to be overworked to the point of mental and physical exhaustion than to have the well-trained help they desperately needed. How sick is that? Still, they survived round after round of layoffs and salary dumps, so I suppose it’s not an unrealistic fear to expect to be replaced by a contractor who probably made less than they did.

Needless to say, this epidemic of fear and loathing in workplace after workplace makes it hard to stick to a new employer, even when you do a good job under most challenging circumstances. It’s like an endless loop of different movies made with the same script. Sometimes, I feel like Bill Murray in Groundhog Day.

No rest for the corporate weary

This environment of perpetual job insecurity has scared workers into being on the job 24/7. According to a study by Project Time, more than half of U.S. workers left unused vacation time in 2015. In fact, over the past 15 years, American workers have been taking less and less vacation time.

These poor souls likely feel that if they take time off, their bosses might replace them with an intern or hourly contractor…or worse, that someone of importance may decide that their department functions just fine without anyone in their role.

These are the same people who make work calls after dinner and send emails at 11 p.m. on Saturdays in an endless quest for validation and job security. It’s madness! But this is exactly the frame of mind that bipolar CEOs value in their employees.

Rising labor costs? No shit!

Hiring people costs money, and when your business model involves having a revolving door of “talent,” even if you’re replacing 20 full-time employees with 10 gig contractors or H1-B visa guest workers, you’ll end up throwing a lot of good money after bad. Recruiters, equipment and training costs add up.

And then there is the learning curve. It takes a while (sometimes years) before most employees achieve optimal knowledge of their company and/or industry. Many employers learn the hard way that inexperience can be pretty costly, especially in industries that are heavily regulated.

And how many times have employers carelessly displaced long-time employees, only to find they also unwittingly displaced a lot of company knowledge that their low-cost millennial or H1-B visa colleagues didn’t have? Too many; but they repeat the process, anyway. Einstein said the definition of insanity is to do the same thing over and over and expect a different result. So, there you go.

And while we’re on the subject of insanity: If a company wants to treat employees like disposable widgets, then they should stop asking employees to participate in charitable drives in the company’s name. This is inconsiderate at best, and perverse (or even sociopathic) at worst.

Also, I’m not sure why this isn’t obvious, but it’s never a good idea to have leadership team members spew empty rhetoric about “teamwork” and “commitment” at employee or town hall meetings in the same breath that they announce layoffs. What is up with that? I can’t think of a better way to incite workplace violence or corporate espionage. Seriously.

When I worked at Philip Morris in the 90s, we were hit by lawsuits left and right while dodging regulatory challenges by the FDA. If our then CEO had followed today’s popular strategy of slashing headcount and hiring cheap labor, the company probably would have folded before the end of the millennium.

Instead, they doubled down on staffing up, paying above average salaries and they had the best benefits. They understood that if they were going to survive, they needed a knowledgeable and dedicated workforce. Not only did the company survive, but it thrived…the stock split multiple times during the 90s and they’re still around today.

If employees feel valued, enjoy support, and know that if they do a good job, they’ll not only stay employed but they can expect to be promoted and rewarded financially, well…there’s no end to the growth a company can experience. Until “leaders” rediscover the core fundamentals of entrepreneurial success, true growth and peak productivity will likely remain elusive.

Category: Recruiters

Disposable Job Applicants: Today’s Dehumanizing Recruiting Practices

American Workers are Less Productive: No Job Security, No Motivation